Shipping and Payments

What type of postage do you use?
Our orders are shipped using Australia Post. We offer both standard parcel post and express post delivery. Both services may be tracked via the Australia Post website once we have posted and assigned a tracking number to your parcel.

How are your shipping rates calculated?
The total weight of your order, aswell as your post code is used to calculate the exact amount that Australia Post will charge us to ship your order. If you would like to check on or confirm current postal rates you can review Australia Post’s gernal info and pricing guides at the following link. Our rates are kept inline with Australia Post pricing at all times and we charge only the postage cost (no additional handling charge from us).

If you are living outside Victoria, especially in a remotre area and would like to place an order that is heavy (such as for phuds food) and will be expensive to post, please feel free to contact us and we may be able to organise a more cost effective solution for you.

When will you ship my order?
Most orders placed within business hours are shipped on the same day, all orders are shipped within 24 hours of submission on business days.

When will I recieve my items?
Once shipped, transit times vary depending on your exact location and the postal service used. The expected delivery time is displayed when you choose  your service and ranges from 3-7 business days for Parcel Post, to overnight for Express Post.

If you have any further questions please contact us

PAYMENT INFORMATION

Credit Cards
We accept both Mastercard and Visa credit card payments, processed securely by Eway, a leading Australian payments processor. Your credit card details are encrypted using industry standard SSL technology, and no credit card data is stored on our server (information is deleted immediately following payment processing).

Paypal
Paypal can also be used to process your credit card payments using Visa, Mastercard, Diners or American Express. You do not need to have a Paypal account, but if you do you can also pay using your account without the need for a credit card.

Cheque/Money Order
We do not currently accept payments by cheque or money order.