OPERATIONS UNDER COVID-19 RESTRICTIONS
First of all, thank you for your continued support during this difficult time, and we wish you all the best in whatever situation you are facing.
We are making this page available as a location for updates on our operations without having to provide a constant ongoing message stream for our various services. Stay safe everyone.
We are still open, however we have limited our thursday/friday late night hours, so our current hours are 10am to 4pm, Tuesday to Saturday.
If you want to minimise your time out and about, please feel free to phone/email ahead or order online for delivery. Metro VIC orders over $100 are delivered free of charge.
Pet stores can remain open as an essential food supply under the stage 3 directives. We feel this is important as many of the items we supply that you think of as essential food for your pets are simply unavailable in supermarkets and even some mainstream pet speciality stores.
That said, all retail premises are impacted by the restrictions meaning that in our case, no more that 9 people should be present in the front of the shop at any one time inclusive of staff, and we are adhering to the relevant spacing and cleaning instructions as outlined in the most recent government directives.
If you can see the shop is over crowded at all when you arrive, please wait a moment for some people to leave before entering, and avoid touching products as much as possible. Sanitised tongs are available for the loose treats.
Online orders are currently unaffected. Be assured we are taking the necessary precautions regarding cleanliness when packing and sending your goods.
Ordering for delivery is definitely the preferred method for both us and you in the current climate.
For those of you who buy cold storage items from our store we are currently working on a solution to make those items deliverable within a local range along with all of our other stock.
Due to the low person to person contact involved in our walking service we are continuing to operate as normal. This has generally been the decision for most operators like us across the industry, except for those in more densely populated areas where walking is leading to unavoidable social contact in the outdoors. This has not been a concern in our area.
We understand that for some of you who are now home, this service is less necessary, but for others canine socialisation outside of our walks has more or less ended and your pups are enjoying seeing each other more than ever.
For existing and new clients alike, it is important that we can access, collect and return your lovely pets without violating social distancing practices.
Unfortunately we can’t put pause on our pets’ behaviour, so some of you are still in need of direct training help now.
Behaviour consults are still running, but our sincere apologies that we won’t be able to shake hands on arrival, and must conduct the session while adhering to distancing measures.
This means outside sessions are better, and if we should need to come into your home there is a limit on how many people can be present in a confined space.
If you are struggling with your pets behaviour but unsure about having a visit to your home under the current conditions feel free to talk to us about a phone/skype session as an alternative.
As many of you will be aware, we are a permanent fixture at the Kingsbury Drive Community Market.
The market is currently closed until further notice.
Both us, and many of the other stall holders have online delivery options. Order right here from our website, and for info on other stalls please visit https://www.kdcm.com.au/stalls-on-line