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Customer Service
We pride ourselves on being canine experts with experienced staff ready to help with any question you might have. Get in touch!
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Belinda and her husband are probably two of the most unhelpful people. I feel extremely unwelcome every time I come into the store, I’m hardly greeted. Not to mention the... read more prices are unbelievable. Belinda has the mindset of a PTA mother and has harassed me continuously about my own dog and has threatened to call the RSPCA on me because my dog has barked for an hour of a morning. Yet Belinda trains dogs by using harsh dog shock collars if she is making money from a service. I will never shop here again and would rather go to pet barn where the customer service is fantastic and the staff genuinely care about your pets.
September 21, 2022Awesome communication. The team didn't have something in stock so they personally called me to ask about swapping it for another product. It's rare to chat to anyone on the... read more phone these days so I really appreciated the call. Thank you!
July 21, 2023 -
Thank you for taking care of Teddy when he came for grooming. What a fantastic job, he looks great. I'm very happy and glad I found this store.
April 7, 2023Very helpful and very nice staff always helpful. A good range of products. Will help any way they can and give good advice have told lots of people to go... read more there
July 21, 2023 -
Absolutely love the team! Their dog walking service as been so helpful for exercising and socialising my Swiss Shepherd while I’m at work. I’m sure she looks forward to it... read more every week and I look forward to the photos/videos. They also have such a wide variety and treats and other pet supplies in their store, and are so helpful with any questions you may have about their products or your pets behaviours.
December 24, 2022 -
The team at The Pawfectionist recommended some anxiety medication for my anxious bull terrier who's frightened of my neighbors and other dogs on her walks. It's been 3 days and... read more she's already a lot more relaxed. The store also has a great range of toys that I haven't found at other pet stores.
February 24, 2022Today my little Lenny was groomed by Melissa and I couldn't recommend her enough! Lenny is looking incredible! Melissa was very professional, informative and most importantly caring. I would recommend... read more Melissa to all my friends and family. Thank you for making Lenny look so beautiful!
February 10, 2023